frequently asked questions

“The only interesting answers are those which destroy the questions.” — Susan Sontag

 

— What forms of payment do you accept?
Major credit cards (Visa, MasterCard, American Express, Discover) plus Paypal, Amazon Payments and Apple Pay.

— Do you accept returns?
Yes. You may return your purchase for any reason within a week of receipt as long as the tag is still attached and the piece is unworn and in the same condition. You must let me know ahead of time that you're returning it. When it arrives I'll refund your money through the same channel I received it, minus your shipping costs.

Send your item to:
Helen Carter
Secret Lentil Clothing
501 W Fayette St Studio 221
Syracuse New York US 13204

— What size is this? Will it fit?
It's easy to buy my work online and have it fit. People do it all the time. Most things are one-of-a-kind - a piece just is the size it is.  So I put a rough size first, which will help you narrow things down. Then I follow up with specific measurements of the garment itself - if you don't know your measurements you can compare my numbers to a similar nice-fitting piece from your own closet. Feel free to email and ask me about fit if you are uncertain.

— Do you make plus-sized clothes? What about petite?
Yes yes and yes.

— Do you do custom work?
No. Sorry. My brain needs to make things by culling my bubbling pot of inner turmoil and silliness and then WAH-LAH here it is, on a platter, here is what I made for you. That's the only way this works. If you don't want to miss out on new work you can join my mailing list.

— How do you ship?
Your package will go out within one or two business days via USPS Priority Mail, with Delivery Confirmation (within the US). You'll get an email receipt from my shipping service when it does. Your item/s will arrive handsomely wrapped in 100% recycled paper, with a recycled fabric tie and a tag that was screenprinted down the hall from me on paper made by a family-owned mill in the US.

— Do you ship worldwide?
Yes, gladly! We use First Class International shipping from the US. You are responsible for paying any taxes or customs duties that your country adds to shipments.